Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt llms.txt · AI Docs Browser · mdream
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# Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt llms.txt
www.chatwoot.com/llms.txt
[Raw llms.txt](https://www.chatwoot.com/llms.txt) [Raw llms-full.txt](https://www.chatwoot.com/llms-full.txt)
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llms.txt
Documentation
https://www.chatwoot.com/docs/contributing-guide
https://www.chatwoot.com/docs/contributing-guide/chatwoot-apis/
https://www.chatwoot.com/docs/contributing-guide/security-reports/
https://www.chatwoot.com/docs/contributing-guide/translation-guidelines
User Guide
How to setup an Email channel?
How to setup a Facebook channel?
How to setup a Line channel?
How to continue conversations through email?
Website live chat settings explained
How to bring your Dialogflow chatbot to Chatwoot?
How to install live chat on a Gatsby website?
How to install live chat using Google Tag Manager?
How to install live-chat on a Next.js app?
How to install live-chat on a React Native app?
How to install live-chat on a Vue.js app?
How to enable identity validation in Chatwoot?
How to enable dark mode on live-chat widget?
How to install live chat on a WordPress website?
How to install live chat on a Webflow website?
How to setup an SMS channel?
How to setup a Telegram channel?
Twitter API updates · chatwoot · Discussion #6983 · GitHub
How to setup a WhatsApp channel?
Wildcard URL support in website live-chat campaigns
How to use webhooks?
Mobile app for Android
Mobile app for iOS
Which cookies are used by Chatwoot?
How to use Dashboard Apps?
Enterprise Edition
How to set up a Help Center?
How to create interactive messages?
How to use webhooks?
How to setup a WebSocket connection?
https://www.chatwoot.com/docs/self-hosted
https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity
https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup
https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/instagram-channel-setup
https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/instagram-via-instagram-business-login
https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/linear-integration-setup
https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/slack-integration-setup
Twitter API updates · chatwoot · Discussion #6983 · GitHub
Adding inboxes
Lesson 3 (a): Mastering core features
Adding teams
Apps and Integrations
Understanding Contacts
How to enhance conversations with OpenAI integration?
How to create saved reply templates with Canned Responses?
How to create and use custom attributes?
How to use pre-chat forms?
How to read CSAT Reports?
Group your contacts into custom segments.
Apps and Integrations
Website live chat settings explained
Customizing your personal profile
Creating a Chatwoot Account
Start the Engine: Intro to Chatwoot and Customer Engagement.
Chatwoot Glossary
Lesson 1: Your first Chatwoot conversation
Lesson 2: Dashboard Basics
Lesson 3 (a): Mastering core features
Lesson 3 (b): Mastering core features
Lesson 4: Complete your customer engagement suite
Creating a Chatwoot Account
Customizing your personal profile
Updating your General settings
Adding Agents
Adding inboxes
Adding teams
How to add labels?
How to use Agent bots?
Understanding Contacts
How to create saved reply templates with Canned Responses?
How to create and use custom attributes?
How to enable CSAT surveys?
Website live chat settings explained
How to send additional user information to Chatwoot using SDK?
How to enable identity validation in Chatwoot?
How to enable dark mode on live-chat widget?
How to continue conversations through email?
How to install live chat using Google Tag Manager?
How to install live chat on a Docusaurus website?
How to install live chat on a WordPress website?
How to install live chat on a Gatsby website?
How to install live chat on a Webflow website?
How to install live-chat on a React Native app?
How to install live-chat on a Next.js app?
How to install live-chat on a Vue.js app?
How to use Conversation Filters?
How to use pre-chat forms?
How to create interactive messages?
How to use Automation?
How to setup a WebSocket connection?
How to use Dashboard Apps?
How to use webhooks?
How to read Overview Reports (realtime)?
How to read CSAT Reports?
Reading Conversations, Agents, Labels, Inbox, and Team Reports.
Languages supported in Chatwoot
Assigning conversations in a round-robin fashion.
Working with command bar
Working with keyboard shortcuts
Group chats with filters, save as folders
How to use Campaigns?
How to bring your Dialogflow chatbot to Chatwoot?
Group your contacts into custom segments.
How to answer conversations from Slack?
Enterprise Edition
Mobile app for iOS
Mobile app for Android
Which cookies are used by Chatwoot?
How to setup a Facebook channel?
How to setup an Instagram channel (via Facebook login)?
How to setup a Twitter channel?
How to setup a WhatsApp channel?
How to setup a Telegram channel?
How to setup a Line channel?
How to create an API channel inbox?
How to setup an Email channel?
How to setup an SMS channel?
How to setup an SSL certificate for your Help Center's custom domain?
How to set up a Help Center?
How to use template variables?
How to translate messages with Google Translate?
How to enable video calls with Cloudflare RealtimeKit?
How to use Macros?
How to assign a priority
How to enhance conversations with OpenAI integration?
How to use Audit Logs?
How to use omnichannel message signature?
How to migrate from Freshdesk to Chatwoot?
How to migrate from Intercom to Chatwoot?
How to migrate from Zendesk to Chatwoot?
How to migrate from Front to Chatwoot?
What we don't cover in Chatwoot Free Trial
Wildcard URL support in website live-chat campaigns
Service Level Agreements
How to read the SLA Reports
How to read Conversations Reports?
How to read Bot Reports?
How to read SLA Reports?
Setting up notifications
How to enable push notifications in your browser
Preventing Agent Collision
Introduction to Captain
Creating an assistant with Captain
Creating an FAQ with Captain
How to use Captain Memories?
Creating a document in Captain
How to use Captain Copilot?
How to track Issues and Features with Linear Integration?
How does sorting work?
Manage team access control with flexible role-based permissions
Agent Capacity
How to hard-reload on most browsers
How to Set Up a WhatsApp Channel with Twilio?
How to Use Your Coupon Code on Chatwoot?
How to setup an Instagram channel?
What is Human Agent tag in Instagram/Messenger channel
Embedding videos in Help Center
Purchasing a Paid Self-Hosted Chatwoot License: A Step-by-Step Guide
How to setup a WhatsApp channel (Embedded signup)
Whatsapp templates
How to enable Captain on self-hosted installations?
Twilio content templates
How to setup a WhatsApp channel (Manual flow)?
How to Find Your Personal Access Token in Chatwoot
How to Embed Your Help Center Articles in the Live Chat Widget
How to Change Your Email Address in Chatwoot
How to Remove the Free Usage Limit Exceeded Message in Chatwoot
Setting up SAML Authentication
Inconsistencies for WhatsApp Numbers in Brazil and Argentina
How AI Credits work in Captain?
Updating robots.txt to Allow Chatwoot Assistant to Crawl Your Website
WhatsApp CSAT Surveys using Templates
Review Notes for CSAT
Common WhatsApp issues and how to fix them
Required Conversation Attributes
How to setup a TikTok channel?
User Guide
Advanced features explained
Apps and Integrations
Best practices
Captain
Chatwoot 101
Features explained
Help Center
How To
Migrations
Other channels
Other topics
Reports
Setup account
Website live chat
Features
Agent Capacity
Agent Reports
Assignments - Auto-assign Conversations to Agents
Audit Logs
Automations
Bulk Actions
Business Hours
Campaigns - Live Chat, WhatsApp & SMS
Canned Responses
Channels
Chatbots - Automate Customer Support
Collision Detection
Command Bar
Contact Notes - Never Forget Important Customer Details
Contact Segments - Organize Contacts with Smart Filters
Conversation Filters
Conversation Reports
CSAT Reports
Custom Attributes - Store Any Contact or Conversation Data
Email Integration - Unified Inbox for Email Support
Facebook Messenger Integration
Knowledge Base Software – Free & Open Source
Inbox Reports
Instagram DM Integration
Integrations
Keyboard Shortcuts
Label Reports
Labels - Organize Contacts and Conversations
LINE Integration
Website Live Chat
Live View
Macros
Multilingual Live Chat Support in 50+ Languages
Pre-Chat Forms
Conversation Priority
Private Notes - Internal Team Collaboration
Read Receipts
Roles & Permissions - Custom Access Control
Shared Inbox - Team Collaboration for Customer Support
SLA Management
Slack Integration
SMS Integration
Single Sign-On (SSO)
Team Reports
Teams - Organize Agents by Department
Telegram Integration
TikTok Integration
X (Twitter) Integration (Coming Soon)
Voice Channel (Coming Soon)
WhatsApp Business Integration
Self-Hosted Pricing
CRM Workspace
Help Center
Support Desk
Optional
Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk.
Chatwoot Blog
2.0 release, EE Edition, et al.
Woot Journals: 2020 - The year in review
2022 in review: Improving customer communications every day
50,000 Installations of Chatwoot
Advanced Search
Leveraging AI in Chatwoot: Compose, Optimize, Summarize
Changelog: AI Search in help center articles
Red pill or Blue pill? Answering an acquisition offer
Audio Transcripts
Audit Logs: Enhancing transparency and security in Chatwoot
Captain & CSAT updates
Learnings from building a community around Chatwoot
Building in the open
Bulk actions for contacts
Captain AI Credits and Billing
Captain AI custom instructions, Better Auto-resolve & more
Changelog: SLA Reports (Beta)
Changelog: Week of March 18
Changelog: Week of December 10
Changelog: Service Level Agreements (Beta)
Changelog: Week of April 22
Changelog: Week of April 29
Changelog: Week of December 18
Changelog: Week of July 1
Changelog: Week of June 10
Changelog: Week of June 17
Changelog: Week of June 24
Changelog: Week of June 3
Font Scaling, Captain AI improvements & more
Macros Now Available in the Mobile App!
Changelog: Week of March 25
Changelog: Week of May 13
Changelog: Week of May 20
Changelog: Week of May 6
Chatwoot - August Update
Chatwoot - September Update
The 10 crucial customer service KPIs and how to track them?
9 critical goals in customer service that every business must set
20 reasons why is customer service important to drive business results in 2023
30 customer service tips you can adopt right now
Mind the gap: The difference between customer service and customer support
Dashboard Apps: View user info from other URLs on your Chatwoot Dashboard!
Data protection, open-source, and millions worth of goodwill
Satisfactory customer service: 14 essential Do's & Don'ts
Easier Custom Domains and Mobile UI Improvements
Enhanced WhatsApp Templates and Coexistence
15 best ever examples of memorable customer service experiences [& bonus tips]
6 evergreen factors that determine customer satisfaction (with infographic)
The beginner’s guide to social media customer service
Complete guide: Create your Customer Experience strategy
The complete guide to providing live chat customer support
Hacktoberfest 2021 at Chatwoot
Showcase Help Center articles within the chat widget
Woot Journals: How to decide pricing plans for an open-source product?
Image Support in Captain and Improved Article Previews
Implementing Deep linking in React native mobile apps
41 actionable tips to improve your Customer Service strategy
How we improved Chatwoot File Upload
Incident Report - April 16
Instagram Channel, Agent Bots & More
Introducing Captain - our AI Agent
Introducing Chatwoot Affiliates
It's a bot story
This caretaker has cracked customer satisfaction unlike many MBAs
Changelog: Week of May 27
Access localhost from the internet – External service callbacks made easy with LocalTunnel
Manual Sync for WhatsApp Templates
Multi-Factor Authentication and Captain PDF Uploads
https://android-developers.googleblog.com/2017/12/improving-app-security-and-performance.html
A new decade and the road ahead
What is omnichannel customer service, and how to leverage it?
Omnichannel message signatures
The age of "Optichannel" customer engagement: what is it, and how to approach it?
🎧 The Customer Service Communication Playbook
Pre chat form + Automations = 🚀
[Founders’ guide] Principles for writing UX copy
Ready made Canned Responses, and the art of employing them
Reply to previous messages
Rotate images within Chatwoot
How Tegrus uses Dashboard Apps to triple its sales
Chatwoot is now SOC 2 Type II compliant
Team Mentions and More
Twilio Content Templates
11 types of customer service (and how to pick the right one)
What if we could use Email Signatures across all channels?
v1.10.0
https://www.chatwoot.com/docs/self-hosted/enable-ip-logging
v1.11.1
v1.12.0
v1.12.1
v1.12.2 - Hotfix
v1.13.0
v1.14.0
v1.14.1 - Bugfix
v1.14.2 - Hotfix
v1.15.0
v1.15.1 - Security hotfix
v1.16.1
v1.16.2 - Hotfix
v1.17.0
v1.18.0
https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#upgrading-to-a-newer-version-of-chatwoot
v1.20.0
v1.21.0
v1.22.0
v1.22.1
v1.4.0
v1.4.1
v1.4.2
v1.5.0
v1.5.1
v1.5.2
v1.6.0
v1.7.0
v1.7.1
v1.7.2
v1.8.0
v1.9.0
[v2.10.0] Draft replies, hotkey preferences, and more
[v2.11.0] Macros is here, along with other product enhancements
[v2.12.0] Unattended conversations view, Mark as unread, and more.
[v2.13.0] Video calling, Microsoft support, template variables, and more.
[v2.14.0] Google sign-in, Help Center image support, Conversation Participants, and more.
[V2.15.0] Heatmap, better searches, RTL support, and more.
[V2.16.0] Audit log, link to messages, automation, and more.
[V2.17.0] AI, conversation prioritization, sorting, and more.
[V2.18.0] Attachment view, Contact export, CSAT filters, and more.
v2.2.0
v2.3.0
v2.3.2
v2.4.0
v2.5.0
v2.6.0
[v2.7.0] WhatsApp Cloud API, Dashboard Apps, and more
[v2.8.0] Context menu, no-code widget builder, layout switching, and more.
[v2.9.0] Create your Help Center with Chatwoot!
9 clever ways companies are using FAQ Pages to win customers
5 honest ways to write damn good customer service emails
What is coming in Chatwoot V3?
WhatsApp Account Health and Allowed Domains
WhatsApp campaigns and more
Will customer service be replaced by robots?
Woot Journals: One year since open-sourcing Chatwoot
Captain - AI Agent for Customer Support
Notion
FairDee: Building the Core Customer Support Infrastructure with ChatwootWorkcation
Chatwoot Changelog
Self-Hosted Deployment
https://www.chatwoot.com/developers/api/
Fair Use Policy – Chatwoot Cloud
Features
Lesson 1: Your first Chatwoot conversation
Lesson 2: Dashboard Basics
Lesson 3 (a): Mastering core features
Lesson 3 (b): Mastering core features
Lesson 4: Complete your customer engagement suite
Creating a Chatwoot Account
Adding Agents
How to create saved reply templates with Canned Responses?
How to create and use custom attributes?
How to use Automation?
How to setup a Facebook channel?
How to setup an Instagram channel (via Facebook login)?
How to setup a Twitter channel?
How to setup a WhatsApp channel?
How to setup a Telegram channel?
How to setup a Line channel?
How to create an API channel inbox?
How to setup an Email channel?
How to setup an SMS channel?
Other channels
Website live chat
Product - Guidelines
Best Practices
Features FAQ
How do push notifications work in Chatwoot?
Speed up your local development workflow with Make
Account Suspension & Restoration
Runbooks
Reporting scams to Chatwoot
Translation Guidelines
Backend Guidelines
Brand Guidelines
Chatwoot's Marketing Playbook
Communication
Developing Enterprise Edition Features
Engineering FAQ
Frontend Guidelines
Guidelines
[Guidelines] Taking product screenshots/screencasts
History of Chatwoot
How to add blog posts to Chatwoot?
Investors
Triaging an issue - Labels, Weights
Pull Request Guidelines
Release Process
Scheduled maintenance
Swagger Documentation
Handbook
Company
Culture
Design
Engineering
Enterprise Edition
Marketing
Processes
Help Center
Mobile Apps
Pricing
Privacy Policy
Security
Customer Service
Do more with Chatwoot
Engineering
Open-source
Woot Journals
Team - Meet the people behind Chatwoot
Terms of Service
Canned Responses Library by Chatwoot
## What is Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt's llms.txt?
Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt publishes an `/llms.txt` file that provides AI systems with a structured index of its documentation. It follows the [llms.txt specification](https://llmstxt.org), organizing links to guides, API references, and tutorials under section headings so that LLMs like ChatGPT, Claude, and Gemini can quickly understand what Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt offers and where to find details.
Pass
Spec
3
Sections
471
Links
124.4 KB
Size
~31.8k
Tokens
Sections: Documentation · Features · Optional
## Add Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt Docs to Your AI Assistant
Select your tool to see how to add Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt's llms.txt as a documentation source.
Cursor
Windsurf
Claude Code
ChatGPT
Zed
Copilot
1. 1
Open any chat or composer panel
2. 2
Type @Docs and select "Add new doc"
3. 3
Paste the URL: https://www.chatwoot.com/llms.txt
4. 4
Wait for the green dot (indexing complete)
5. 5
Reference @Docs in chat when asking about Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt
Cursor crawls the URL and indexes all subpages. Add a trailing slash to index child pages too.
## Spec Compliance 4 notes
## Frequently Asked Questions
Where is Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt's llms.txt file?
Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt publishes its llms.txt at https://www.chatwoot.com/llms.txt. This file provides a structured, markdown-formatted index of Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt's documentation that AI systems can consume to understand the project's APIs, guides, and references.
How do I use Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt's llms.txt with AI coding assistants?
Copy the llms.txt content and paste it into your AI assistant (Cursor, Windsurf, Claude, ChatGPT) as context. This gives the AI an accurate map of Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt's documentation so it can provide better code suggestions and answers about Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt.
What does Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt's llms.txt contain?
Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt's llms.txt contains 3 sections and 471 documentation links in 124.4 KB (~31.8k tokens). Key sections include Documentation, Features, Optional.
How many tokens does Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt's llms.txt use?
The concise llms.txt index is approximately 31.8k tokens (124.4 KB). Most AI assistants can fit this within their context window. For the full expanded documentation, look for an llms-full.txt variant which embeds all content inline.
Can I generate an llms.txt for my own project?
Yes. Use the free llms.txt generator at mdream.dev/tools/llms-txt/generator to crawl your site and produce a spec-compliant llms.txt file. You can also validate existing files with the llms.txt validator.
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## Related Tools
[llms.txt Generator
Generate an llms.txt for your own project.](https://mdream.dev/llms-txt/chatwoot-ai-powered-open-source-customer-support-platform-self-host-or-cloud-alternative-to-intercom-zendesk-llms-txt/tools/llms-txt/generator) [llms.txt Validator
Validate your llms.txt against the official spec.](https://mdream.dev/llms-txt/chatwoot-ai-powered-open-source-customer-support-platform-self-host-or-cloud-alternative-to-intercom-zendesk-llms-txt/tools/llms-txt/validator)
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